Insight Global

Compensation

Full Description

Title: Helpdesk Location: Remote (MUST BE 3 HOURS AWAY FROM PENNSAUKEN, NJ) Duration: Contract to Hire (12-months) Pay: $19/hr - $23/hr • Exact compensation may vary based on several factors, including skills, experience, and education. Required Skills & Experience • 1-2 years of IT experience -- geek squad, internship or corporate experience • 4 years bachelor's degree (MUST HAVE) • Previous customer service experience dealing with phone calls Nice to Have Skills & Experience • Experience supporting and troubleshooting MSOffice • Experience using Okta single sign on • Experience using JIRA ticketing system • Prefer to have some local to South Jersey area Job Description A large home healthcare organization is seeking a Help Desk Technician to join its Application Support team. This role will be responsible for handling incoming technical support requests via phone, the JIRA ticketing system, and email. The environment is fast-paced and high-volume, with an average of 15–20 calls per day, translating to approximately 20 tickets resolved daily and 100 tickets per week. Common issues include password resets, troubleshooting Microsoft Office applications (such as Outlook not responding), and supporting internal EMR applications. The role will also address Okta registration and authentication issues, among other technical challenges. In addition, this individual will provide white-glove customer service by proactively following up with users to ensure issues are fully resolved and by providing timely updates on the status of outstanding requests.