Innovative Management Consulting

Compensation

Full Description

The Training Lead provides project operations support for a large-scale, customer experience-focused IT modernization engagement. This role ensures that all staff are equipped with the knowledge and skills necessary to adopt new technologies, standardized workflows, and updated operational procedures, enabling consistent, high-quality service delivery nationwide. • Design and implement a comprehensive training strategy aligned with project phases, business process changes, and technology rollouts. • Collaborate with project leadership, change management, and communications teams to ensure training objectives support overall project goals. • Develop training curricula, materials, and resources tailored to diverse user groups. • Update existing training content to reflect new technologies, standardized workflows, and operational procedures. • Coordinate and facilitate training sessions, workshops, and e-learning modules across multiple locations and virtual platforms. • Oversee scheduling, logistics, and delivery of training to ensure timely and effective learning experiences. • Partner with change management and communications leads to promote training participation and reinforce user adoption strategies. • Monitor training effectiveness and address gaps in knowledge or skills through targeted interventions. • Develop approach to a “change network” strategy (leveraging change agents from across clinical contact centers) in collaboration with communications leads. • Ensure training materials are integrated into knowledge management systems and are accessible for ongoing reference and learning. • Collaborate with knowledge management teams to keep resources current and aligned with operational changes. • Track training participation, completion rates, and learning outcomes. • Analyze feedback and performance data to continuously improve training programs and report progress to project leadership. Required Qualifications • 5+ years of experience in training development and delivery, preferably in healthcare, technology, or government environments. • 3+ years of prior work experience in or with the Federal Government. • 3+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face. • Demonstrated experience supporting large-scale change initiatives or technology implementations. • Expertise in adult learning principles, instructional design, and training technologies. • Excellent facilitation, presentation, and communication skills. • Strong project management and organizational abilities. • Ability to quickly adapt and excel in a fast-paced environment. • Experience working with Microsoft Word, PowerPoint, and Excel. • Minimum of a Bachelor’s degree in Education, Training & Development, Healthcare Administration, Business Administration, or related field. • Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust. Preferred Qualifications • Master’s degree in Education, Training & Development, Healthcare Administration, Business Administration, or related field. • Experience in federal healthcare operations and clinical workflows. • Familiarity with contact center operations and metrics. Company DescriptionPlease forward resume with salary expectations to frank.taylor@imc-llc.net