Innovative IT Solutions Inc
via Dice
Desktop Support / IT Support role in California - 100% Remote
Compensation
$55K - 75K a year
Responsibilities
Provide IT support including hardware/software troubleshooting, ticket management, and system maintenance in a remote environment.
Requirements
Requires Tier I & II IT support experience, hardware/software troubleshooting skills, and strong customer service in enterprise desktop support.
Full Description
Must-Have Skills • Tier I & Tier II IT Support experience • Hardware and Software Troubleshooting (installation, deployment, repair, maintenance) • Desktop/Laptop Support in enterprise environments • Experience with ticketing systems and incident management • Strong customer service and end-user support skills • Experience maintaining asset management and inventory records Important Responsibilities • Support IT projects such as system upgrades, application rollouts, and infrastructure changes • Install, configure, and maintain desktops, laptops, peripherals, and software • Document incidents, resolutions, and asset information accurately • Perform proactive system maintenance and health checks • Meet SLA response and resolution targets • Escalate and coordinate issues with higher-level IT teams • Assist with Root Cause Analysis (RCA) and problem prevention Preferred Experience
This job posting was last updated on 6/29/2026
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