Innovaccer

Compensation

Full Description

Description: • Senior healthcare leader acting as the primary Innovaccer representative to provider clients and health system C-suites • Own a portfolio of strategic accounts and be accountable for Committed ARR (CARR), ARR expansion, churn reduction, NPS, and CSAT • Lead, mentor, and develop Customer Success Leaders; provide hands-on coaching and model best practices • Ensure delivery and seamless execution of commitments by partnering with delivery, product, and engineering teams • Collaborate cross-functionally with Sales, Product, Marketing, and Technical teams across global operations to align strategies and client expectations • Drive multi-domain adoption and measurable ROI; position Innovaccer as a strategic partner rather than a vendor • Maintain market presence by regularly engaging within client organizations to understand operational challenges and identify expansion opportunities • Continuously improve team playbooks and best practices to ensure consistency, scalability, and measurable outcomes Requirements: • 20+ years of experience in healthcare provider services • 7–10+ years in customer success or account leadership roles serving large, complex health systems • Existing executive-level relationships with provider CFOs, CIOs, and COOs • Strong credibility with CFOs; ability to have boardroom-level financial discussions and demonstrate measurable ROI • Proven track record owning and delivering on CARR, ARR, churn, NPS, and CSAT • Experience leading and developing senior Customer Success Leaders; hands-on coaching ability • Deep understanding of provider workflows, value-based care, revenue cycle, and patient access • Exceptional communication and executive presence; ability to translate technology into boardroom business impact • Strong collaborator across Sales, Product, Marketing, and Technical functions in global organizations • Ability to manage through influence across matrixed teams and functions • MBA, MHA, or equivalent advanced degree preferred Benefits: • Generous Paid Time Off: 22 days of fixed time off per year, plus company holidays • Best-in-Class Parental Leave: industry-leading parental leave policy • Recognition & Rewards: monetary incentives and company-wide recognition • Comprehensive Insurance Coverage: medical, dental, and vision insurance • 100% company-paid short- and long-term disability and basic life insurance • Optional perks: discounted legal aid and pet insurance