Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive project success. What You'll Do: - You will manage and oversee all aspects of service engagement to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear communication. - You will coordinate cross-functional teams to align service delivery with client requirements. - You will monitor service performance metrics and implement improvements as needed. - You will resolve client issues promptly to maintain high satisfaction levels. - You will support the onboarding and training of new team members. - You will prepare and present regular status reports to stakeholders. - You will contribute to process enhancements to optimize service workflows. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with remote team coordination and virtual collaboration tools. - Problem-solving mindset with attention to detail and organizational skills. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with service management frameworks such as ITIL. - Prior experience supervising or leading service teams. - Knowledge of project management software and CRM systems. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive contract compensation. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and supportive team culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!