Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive project success. What You'll Do: - You will facilitate communication between the Services team and clients to ensure alignment on project goals and deliverables. - You will oversee the scheduling and coordination of service activities to maintain timely and efficient operations. - You will monitor service performance metrics and provide regular updates to stakeholders. - You will manage escalations and resolve issues promptly to maintain high client satisfaction. - You will collaborate with cross-functional teams to support continuous improvement initiatives. - You will assist in preparing reports and documentation related to service engagements. - You will support the onboarding and training of new team members to ensure consistent service quality. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with service performance monitoring and reporting tools. - Ability to handle escalations and problem-solve under pressure. Bonus Points If You Have: - Experience working in a remote or virtual team environment. - Familiarity with project management software such as Jira or Asana. - Background in IT services or technology consulting. - Certification in service management frameworks like ITIL. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!