Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the services team and clients. Your focus will be on ensuring seamless communication, efficient service execution, and fostering strong client relationships to support project success. What You'll Do: - You will coordinate and supervise service engagement activities to ensure timely and quality delivery. - You will act as the primary point of contact between clients and the services team, facilitating clear communication. - You will monitor service performance metrics and report on progress to stakeholders. - You will identify and resolve service delivery issues proactively to maintain client satisfaction. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will support the onboarding and training of new team members to enhance service capabilities. - You will assist in developing service improvement plans based on client feedback and performance data. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to coordinate multiple projects and teams in a fast-paced environment. - Experience with service performance monitoring and reporting tools. - Ability to work independently in a remote setting while maintaining high productivity. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with CRM and project management software. - Previous experience supervising remote teams. - Certification in service management or related fields. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive contract compensation. - We offer opportunities for professional development and training. - We offer a collaborative and supportive team culture. - We offer the chance to work with leading clients on impactful projects. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!