Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the Services team and clients. Your focus will be on ensuring seamless communication, efficient service execution, and fostering strong client relationships to support project success. What You'll Do: - You will coordinate and supervise service engagement activities to ensure timely and quality delivery. - You will act as the primary point of contact between clients and the Services team, facilitating clear communication. - You will monitor service performance metrics and report on progress to stakeholders. - You will identify and resolve service delivery issues proactively to maintain client satisfaction. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will support the onboarding and training of new team members to enhance service capabilities. - You will assist in contract management and ensure compliance with service agreements. - You will contribute to continuous improvement initiatives to optimize service processes. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to coordinate multiple projects and teams in a fast-paced environment. - Experience with remote work and virtual team collaboration tools. - Basic knowledge of contract management and service level agreements (SLAs). - Problem-solving skills with a proactive approach to issue resolution. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with project management software such as Jira or Asana. - Certification in ITIL or related service management frameworks. - Previous experience supervising remote teams. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible working hours to accommodate diverse schedules. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!