Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive project success. What You'll Do: - You will manage and oversee all aspects of service engagements to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear and consistent communication. - You will coordinate cross-functional teams to align resources and schedules with project requirements. - You will monitor service performance metrics and implement improvements to enhance client satisfaction. - You will resolve escalated issues promptly to maintain strong client relationships. - You will prepare and present regular status reports to stakeholders. - You will support contract management and compliance with service level agreements. - You will contribute to process optimization initiatives within the Services department. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with service delivery frameworks and performance monitoring tools. - Ability to analyze data and generate actionable insights. - Proficiency in remote collaboration tools and project management software. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with contract management and compliance standards. - Certification in ITIL or related service management methodologies. - Demonstrated leadership skills in managing remote teams. What We Offer: - We offer a fully remote work environment promoting work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!