Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive continuous improvement. What You'll Do: - You will act as the main point of contact between the Services team and clients to facilitate clear communication and issue resolution. - You will oversee the daily operations of service engagements to ensure timely and quality delivery. - You will coordinate with cross-functional teams to align service activities with client requirements. - You will monitor service performance metrics and report on key indicators to stakeholders. - You will identify opportunities for process improvements and implement best practices. - You will manage escalations and work proactively to resolve client concerns. - You will support the onboarding and training of new team members to maintain high service standards. - You will contribute to the development of service engagement strategies to enhance client satisfaction. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with service performance monitoring and reporting tools. - Ability to lead and motivate teams to achieve service excellence. - Proficiency in remote work tools and technologies. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with contract management and service level agreements (SLAs). - Certification in service management frameworks such as ITIL. - Previous experience supervising remote teams. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!