Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless communication and coordination between the Services team and clients. Your leadership will enable efficient service delivery, enhance client relationships, and support the overall success of service engagements. What You'll Do: - You will act as the primary liaison between the Services team and clients to facilitate clear and effective communication. - You will oversee the coordination and execution of service delivery activities to meet client expectations. - You will monitor service performance metrics and provide regular updates to stakeholders. - You will manage escalations and resolve issues promptly to maintain high client satisfaction. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will support the onboarding and training of new team members to ensure consistent service quality. - You will contribute to process improvements to enhance service efficiency and effectiveness. - You will prepare and present reports on service engagement status and outcomes. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to lead and coordinate teams in a remote work environment. - Experience with service delivery metrics and performance monitoring. - Problem-solving skills to handle escalations and resolve conflicts. - Proficiency in project management tools and Microsoft Office Suite. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with CRM and service management software. - Certification in project management (PMP, Agile, or similar). - Previous experience supervising remote teams. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible working hours to accommodate diverse schedules. Ready to Apply? To apply for the Services Engagement Supervisor position at Innova Solutions, please submit your resume and a cover letter detailing your relevant experience to our careers portal or email hr@innovasolutions.com. We look forward to hearing from you!