Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the services team and clients. Your focus will be on ensuring seamless communication, efficient service execution, and fostering strong client relationships to support project success. What You'll Do: - You will coordinate and supervise service engagement activities to ensure timely and quality delivery. - You will act as the primary point of contact between clients and the services team, facilitating clear and effective communication. - You will monitor service performance metrics and provide regular updates to stakeholders. - You will identify and resolve any service delivery issues promptly to maintain client satisfaction. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will support the onboarding and training of new team members to enhance service capabilities. - You will assist in preparing reports and documentation related to service engagements. - You will contribute to continuous improvement initiatives to optimize service processes. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to manage client relationships effectively. - Proven ability to coordinate multiple projects and teams in a fast-paced environment. - Experience with service performance monitoring and reporting tools. - Ability to work independently in a remote setting while managing priorities efficiently. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with CRM and project management software. - Previous experience supervising or leading service teams. - Certification in service management frameworks such as ITIL. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and supportive team culture. - We offer access to cutting-edge tools and resources to support your success. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!