Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive continuous improvement. What You'll Do: - You will manage and oversee all aspects of service engagement to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear and consistent communication. - You will coordinate cross-functional teams to resolve service issues and escalate concerns when necessary. - You will monitor service performance metrics and prepare reports to inform stakeholders. - You will support the development and implementation of service improvement initiatives. - You will ensure compliance with contractual obligations and company policies. - You will provide coaching and guidance to team members to enhance their performance. - You will assist in resource planning and allocation to meet project demands. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple priorities and coordinate cross-functional activities. - Experience with service performance monitoring and reporting tools. - Ability to work independently in a remote environment with strong organizational skills. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with contract management and compliance standards. - Leadership experience in supervising or mentoring teams. - Proficiency with project management software and CRM systems. What We Offer: - We offer a competitive contract rate with the flexibility of remote work. - We offer opportunities for professional growth and skill development. - We offer a collaborative and supportive team environment. - We offer access to cutting-edge tools and resources to support your success. - We offer a chance to work with diverse clients and challenging projects. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!