Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive continuous improvement. What You'll Do: - You will manage and oversee all aspects of service engagement to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear communication. - You will coordinate cross-functional teams to resolve service issues and improve client satisfaction. - You will monitor service performance metrics and report on key indicators to stakeholders. - You will lead regular status meetings and provide updates on service progress and challenges. - You will identify opportunities for process improvements and implement best practices. - You will support the onboarding and training of new team members to maintain high service standards. - You will ensure compliance with contractual obligations and company policies throughout service delivery. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with remote team coordination and virtual collaboration tools. - Proficiency in service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with contract management and compliance standards. - Certification in ITIL or related service management frameworks. - Demonstrated leadership skills with a track record of team development. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional growth and skill development. - We offer a collaborative and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!