Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a critical role in enabling all aspects of service delivery by acting as a liaison between the services team and clients. Your focus will be on ensuring seamless communication, efficient project execution, and high-quality service outcomes during the contract period. What You'll Do: - You will coordinate and supervise service engagement activities to meet client expectations and project timelines. - You will act as the primary point of contact between the services team and clients, facilitating clear and timely communication. - You will monitor service delivery performance and implement improvements to enhance client satisfaction. - You will manage escalations and resolve issues promptly to maintain service quality. - You will collaborate with cross-functional teams to align service strategies with client needs. - You will prepare and present regular status reports to stakeholders. - You will ensure compliance with contractual obligations and company policies. - You will support the onboarding and training of new team members as needed. What You Bring: - Minimum of 3 years of experience in service engagement, project management, or a related supervisory role. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple priorities and deliver results under tight deadlines. - Experience with remote work environments and virtual team coordination. - Proficiency in project management tools and Microsoft Office Suite. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with contract management and service level agreements (SLAs). - Certification in project management (PMP, Agile, or similar). - Previous experience supervising remote teams. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive contract compensation. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and supportive team culture. - We offer access to cutting-edge tools and resources to support your success. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter outlining your relevant experience to careers@innovasolutions.com. We look forward to hearing from you!