Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless communication and coordination between service teams and clients. Your primary purpose is to enable all aspects of service delivery by acting as a liaison, facilitating engagement, and driving successful outcomes throughout the service lifecycle. What You'll Do: - You will act as the primary point of contact between service teams and clients to ensure clear and effective communication. - You will coordinate service delivery activities to meet client expectations and contractual obligations. - You will monitor service performance metrics and report on key indicators to stakeholders. - You will identify and resolve service delivery issues promptly to maintain high customer satisfaction. - You will collaborate with cross-functional teams to improve service processes and engagement strategies. - You will support the onboarding and training of new service team members. - You will manage escalations and work towards timely resolution of client concerns. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with service performance monitoring and reporting tools. - Problem-solving skills with a proactive approach to issue resolution. - Ability to work independently in a remote setting while maintaining team collaboration. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with CRM and service management software. - Project management certification (e.g., PMP, PRINCE2). - Previous experience supervising or leading service teams. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive contract compensation. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and supportive team culture. - We offer access to cutting-edge tools and resources to support your success. Ready to Apply? To apply for the Services Engagement Supervisor position, please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.innovasolutions.com/careers. We look forward to hearing from you!