Innova

Compensation

Full Description

Job Title: Services Engagement Supervisor Company Overview: Innova Solutions is a leading technology and consulting firm dedicated to delivering innovative solutions that drive business success. With a strong commitment to client satisfaction and operational excellence, Innova partners with organizations across various industries to optimize their service delivery and engagement strategies. Role Overview: As a Services Engagement Supervisor, you will play a pivotal role in ensuring seamless service operations by acting as the primary liaison between the Services team and clients. Your leadership will enable effective communication, coordination, and execution of service engagements to meet client expectations and drive project success. What You'll Do: - You will manage and oversee all aspects of service engagements to ensure timely and quality delivery. - You will act as the main point of contact between clients and the Services team, facilitating clear and consistent communication. - You will coordinate cross-functional teams to align resources and schedules with project requirements. - You will monitor service performance metrics and implement improvements to enhance client satisfaction. - You will resolve escalated issues promptly to maintain strong client relationships. - You will prepare and present regular status reports to stakeholders. - You will support the onboarding and training of new team members to uphold service standards. - You will contribute to process optimization initiatives to increase operational efficiency. What You Bring: - Minimum of 3 years of experience in service management or client engagement roles. - Strong communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple projects and priorities in a fast-paced environment. - Experience with remote team coordination and virtual collaboration tools. - Proficiency in service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the technology or consulting industry. - Familiarity with Agile methodologies and project management frameworks. - Certification in ITIL or related service management disciplines. - Demonstrated leadership skills in supervising remote teams. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer flexible working hours to accommodate diverse schedules. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our recruitment team at careers@innovasolutions.com. We look forward to hearing from you!