Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will troubleshoot and resolve order discrepancies and customer concerns. - You will communicate proactively with customers to provide updates and gather feedback. - You will assist in improving order management processes and customer service protocols. - You will support contract-related activities and ensure compliance with company policies. What You Bring: - Minimum of 3 years experience in customer service or order management roles. - Strong knowledge of order processing systems and CRM software. - Excellent communication and interpersonal skills. - Ability to work independently in a 100% remote environment. - Detail-oriented with strong organizational and multitasking abilities. - Proficient in Microsoft Office Suite and data entry. Bonus Points If You Have: - Experience in sales support or contract management. - Familiarity with logistics and supply chain processes. - Previous experience working in a fully remote role. - Additional language skills to support diverse customer base. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!