Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative technology and business solutions, dedicated to enhancing customer experiences and operational efficiency. With a strong commitment to excellence and a dynamic work environment, Innova supports a diverse range of industries through cutting-edge services and solutions. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing exceptional customer support. This full-time, contract position offers the opportunity to work remotely while contributing to the seamless order management process and ensuring customer satisfaction. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and professional support to customers regarding order status and inquiries. - You will coordinate with sales and logistics teams to ensure smooth order fulfillment. - You will handle pre-order activities, including order entry and verification. - You will resolve customer issues and escalate complex problems as needed. - You will maintain detailed records of customer interactions and transactions. - You will contribute to continuous improvement initiatives within the order management process. - You will communicate effectively with internal teams and external customers to ensure clarity and satisfaction. What You Bring: - Minimum of 3 years of experience in customer service or order management roles. - Strong knowledge of order processing systems and CRM software. - Excellent communication and interpersonal skills. - Ability to multitask and manage time effectively in a remote work environment. - Detail-oriented with strong problem-solving abilities. - Proficiency in Microsoft Office Suite, especially Excel. Bonus Points If You Have: - Experience in a technology or solutions-based company. - Familiarity with Salesforce or similar CRM platforms. - Previous experience in a fully remote role. - Additional language skills. What We Offer: - We offer a competitive salary and contract terms with potential for extension. - We offer a fully remote work environment promoting work-life balance. - We offer opportunities for professional development and growth. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!