Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will resolve customer complaints with professionalism and empathy. - You will identify opportunities to improve order management processes. - You will communicate updates and changes to customers proactively. - You will support the sales team with administrative tasks as needed. What You Bring: - You have at least 3 years of experience in customer service or order management. - You possess strong communication skills, both written and verbal. - You are proficient with CRM software and order management systems. - You demonstrate excellent problem-solving abilities and attention to detail. - You are comfortable working independently in a 100% remote environment. Bonus Points If You Have: - Experience in a contract or temporary role environment. - Familiarity with sales support functions and terminology. - Knowledge of logistics and supply chain processes. - Additional language skills to support diverse customer bases. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive contract compensation with potential for extension. - We offer opportunities for professional development and skill enhancement. - We offer a supportive team culture focused on collaboration and growth. - We offer access to modern tools and technologies to facilitate your work. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!