Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative technology and business solutions, dedicated to helping clients streamline operations and enhance customer experiences. With a strong commitment to excellence and a collaborative work environment, Innova fosters growth and development for its employees. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in supporting pre-order activities and managing customer orders efficiently. This position is designed for a detail-oriented professional who thrives in a fast-paced, remote work setting and is committed to delivering exceptional customer service. What You'll Do: - You will provide comprehensive customer support for pre-order activities, ensuring all inquiries are handled promptly and accurately. - You will manage order processing from receipt through fulfillment, maintaining clear communication with customers and internal teams. - You will resolve order discrepancies and issues, collaborating with sales and logistics departments to ensure customer satisfaction. - You will maintain accurate records of customer interactions and order details using company systems. - You will assist in sales support activities, including generating reports and tracking order statuses. - You will identify opportunities to improve order management processes and contribute to team efficiency. - You will handle escalated customer concerns with professionalism and a problem-solving approach. - You will participate in training sessions to stay updated on product knowledge and company policies. What You Bring: - Minimum of 3 years of experience in customer service or order management roles. - Proficiency with order management systems and CRM software. - Strong communication skills, both written and verbal, with a customer-focused mindset. - Ability to multitask and manage time effectively in a remote work environment. - Detail-oriented with excellent problem-solving abilities. - High school diploma or equivalent; additional certifications in customer service or related fields are a plus. Bonus Points If You Have: - Experience in a technology or software solutions company. - Familiarity with sales support functions and reporting tools. - Knowledge of logistics and supply chain processes. - Bilingual abilities or additional language skills. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and training. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? To join our dynamic team at Innova Solutions, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!