Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and transactions. - You will troubleshoot and resolve customer complaints with professionalism and empathy. - You will assist in improving order management processes to enhance customer satisfaction. - You will communicate updates and changes to customers proactively. - You will support contract management and documentation as needed. What You Bring: - You bring at least 3 years of experience in customer service or order management roles. - You have strong proficiency with order management systems and CRM software. - You possess excellent verbal and written communication skills. - You demonstrate strong organizational skills and attention to detail. - You are comfortable working independently in a 100% remote environment. - You have the ability to handle multiple tasks and prioritize effectively under pressure. Bonus Points If You Have: - Experience in sales support or contract management. - Familiarity with logistics and supply chain processes. - Knowledge of customer service best practices and conflict resolution techniques. - Previous experience working in a technology-driven company. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to perform your job effectively. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!