Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This full-time contract position offers the opportunity to work remotely while contributing to the seamless operation of our order management processes. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and professional support to customers regarding order status and inquiries. - You will collaborate with sales and logistics teams to ensure smooth order fulfillment. - You will handle pre-order activities, including order entry and verification. - You will resolve customer issues and escalate complex cases as needed. - You will maintain detailed records of customer interactions and transactions. - You will contribute to continuous improvement initiatives within the customer service department. - You will utilize CRM and order management systems to track and update order information. What You Bring: - Minimum of 3 years experience in customer service or order management roles. - Proficiency with CRM software and order management systems. - Strong communication and interpersonal skills. - Ability to multitask and manage time effectively in a remote work environment. - Detail-oriented with excellent problem-solving abilities. - High school diploma or equivalent; associate or bachelor’s degree preferred. Bonus Points If You Have: - Experience in a contract or remote customer service role. - Knowledge of sales support processes and terminology. - Familiarity with logistics and supply chain operations. - Additional language skills. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to our HR department at careers@innovasolutions.com. We look forward to hearing from you!