Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative technology and business solutions, dedicated to helping clients streamline operations and enhance customer experiences. With a strong commitment to excellence and a collaborative work environment, Innova fosters growth and development for its employees. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing exceptional customer support. This position is designed for a detail-oriented professional who thrives in a fast-paced, remote work setting and is committed to delivering high-quality service. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support to customers regarding order status and inquiries. - You will coordinate with sales and logistics teams to ensure smooth order fulfillment. - You will handle pre-order activities, including order entry and verification. - You will resolve customer issues and escalate complex problems as needed. - You will maintain detailed records of customer interactions and transactions. - You will contribute to continuous improvement initiatives to enhance customer service processes. - You will communicate clearly and professionally with customers and internal teams. What You Bring: - You have at least 3 years of experience in customer service or order management roles. - You possess strong knowledge of order processing systems and CRM software. - You have excellent communication and problem-solving skills. - You are highly organized with strong attention to detail. - You are comfortable working independently in a remote environment. - You have the ability to manage multiple tasks and prioritize effectively. Bonus Points If You Have: - Experience in a technology or solutions-based company. - Familiarity with sales support and contract management. - Proficiency in additional languages. - Experience with data analysis and reporting tools. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and resources to perform your job effectively. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role to our careers portal at Innova Solutions. We look forward to hearing from you!