Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and supporting sales operations. Your focus will be on delivering outstanding customer service while ensuring accurate and timely order processing. What You'll Do: - You will provide comprehensive customer support for pre-order inquiries and order management. - You will coordinate with sales and logistics teams to ensure smooth order processing and fulfillment. - You will manage customer accounts and resolve any order-related issues promptly. - You will maintain accurate records of customer interactions and order details. - You will assist in tracking orders and updating customers on order status. - You will identify opportunities to improve customer service processes and contribute to team goals. - You will handle escalated customer concerns with professionalism and empathy. What You Bring: - You bring at least 3 years of experience in customer service or order management roles. - You have strong communication skills, both written and verbal. - You are proficient with order management systems and CRM software. - You have excellent problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced, remote environment. Bonus Points If You Have: - Experience in sales support or related fields. - Familiarity with ERP systems and inventory management. - Ability to multitask and manage competing priorities effectively. - Previous experience working in a contract or remote role. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive team culture focused on collaboration and innovation. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to our careers portal at Innova Solutions. We look forward to hearing from you!