Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in managing pre-order activities and providing top-tier support to our customers. This position is designed for a detail-oriented professional who excels in communication and problem-solving within a fast-paced, remote work setting. What You'll Do: - You will manage and process customer orders accurately and efficiently. - You will provide timely and effective support for pre-order inquiries and issues. - You will collaborate with sales and logistics teams to ensure seamless order fulfillment. - You will maintain detailed records of customer interactions and order statuses. - You will troubleshoot and resolve customer concerns with professionalism and empathy. - You will assist in improving order management processes and customer service protocols. - You will communicate proactively with customers to provide updates and manage expectations. - You will support contract-related activities and ensure compliance with company policies. What You Bring: - You have at least 3 years of experience in customer service or order management roles. - You possess strong knowledge of order processing systems and CRM software. - You demonstrate excellent communication and interpersonal skills. - You are highly organized with strong attention to detail. - You have the ability to work independently in a remote environment. - You are proficient in Microsoft Office Suite, especially Excel. Bonus Points If You Have: - Experience in a contract or sales support role. - Familiarity with logistics and supply chain processes. - Previous experience working in a fully remote position. - Additional language skills beyond English. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer access to modern tools and technologies to enhance your work experience. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.innovasolutions.com/careers. We look forward to hearing from you!