Innova

Compensation

Full Description

Job Title: Customer Service Representative 3 / Order Management Specialist Company Overview: Innova Solutions is a leading provider of innovative business solutions, dedicated to enhancing customer experiences through cutting-edge technology and exceptional service. With a strong commitment to remote work flexibility, Innova fosters a collaborative and inclusive environment where employees can thrive and grow. Role Overview: As a Customer Service Representative 3 / Order Management Specialist, you will play a crucial role in supporting pre-order activities and managing customer orders efficiently. This position is designed for a detail-oriented professional who excels in communication and problem-solving to ensure customer satisfaction and smooth order processing. What You'll Do: - You will provide exceptional customer support for pre-order inquiries and order management. - You will coordinate with sales and logistics teams to ensure timely order fulfillment. - You will manage order entry, tracking, and updates in the system. - You will resolve customer issues related to orders promptly and professionally. - You will maintain accurate records of customer interactions and transactions. - You will assist in identifying process improvements to enhance customer service efficiency. - You will communicate effectively with internal teams and customers to ensure clarity and satisfaction. - You will support contract management and documentation as needed. What You Bring: - You bring at least 3 years of experience in customer service or order management roles. - You have strong proficiency with order management systems and CRM software. - You possess excellent communication and interpersonal skills. - You demonstrate strong problem-solving abilities and attention to detail. - You are comfortable working in a fully remote environment with self-motivation. - You have the ability to manage multiple tasks and prioritize effectively. Bonus Points If You Have: - Experience in sales support or contract management. - Familiarity with ERP systems and data analysis tools. - Previous experience in a technology or solutions-oriented company. - Bilingual skills or additional language proficiency. What We Offer: - We offer a fully remote work environment promoting work-life balance. - We offer competitive compensation with potential contract extensions. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer flexible scheduling to accommodate diverse needs. Ready to Apply? To join our dynamic team at Innova Solutions, please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you!