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Inland Family Optometry

via Indeed

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Customer Service/Administrative Assistant

Chino, CA
full-time
Posted 9/27/2025
Verified Source
Key Skills:
Customer service
Insurance billing
Appointment scheduling
Eyewear selection and dispensing
Electronic medical records
Medical terminology related to optometry

Compensation

Salary Range

$35K - 42K a year

Responsibilities

Perform front desk administrative tasks, insurance billing, patient scheduling, eyewear selection and dispensing, and assist with patient flow in an optometry office.

Requirements

High school diploma, 2 years of vocational or community college training, strong communication and organizational skills, proficiency in English and computer skills, and knowledge of optometry patient care and vision insurance is a plus.

Full Description

Position: Optometry Assistant in Customer Service If you love helping people look and feel their best, have strong sales skills, and know your way around insurance billing, we want you on our team. Join a caring, people-oriented office that values teamwork and customer experience. We are a growing, cutting-edge private optometry practice in need of a friendly, people-oriented, team-player and self-directing optometry assistant. The tasks will range from front desk administrative work (answering phones, booking appointments, checking patients in, etc) to insurance billing, frame fitting/dispensing, eyewear selection/sales and other optometry-related duties. Office hours do vary so flexibility in schedule preferred. We would also like flexibility toward expanding hours in near future or covering occasional hours at other office location. Please forward us your resume if you feel that you'd be a good fit for our team! Job Description 1. Administrative: Maintains records, performs bookkeeping, correspondence, scheduling patients, filing, and various office tasks. Insurance billing and file claims, insurance verification, and ability to successfully post insurance. 2. Customer Care and Services: Patient registration and scheduling. Greet patients in waiting area: prepare patients for eye exams; assist patients in select frame and eyewear selections; dispense eyewear and contact lens; assure patient flow runs smoothly and efficiently. 3. Optical: Check-in/out lab order entry, maintains quality control. Select appropriate patient eyewear and deliver lens product sales. This involves selecting appropriate lens styles, tints and coatings, basic lens knowledge, lensometry reading, prismatic effect, and understanding the complete prescription. Job Skill Requirements 1. Excellent customer service, organizational, interpersonal, telephone, and communication skills. 2. Responsible and reliable, strong work ethic. 3. High school diploma required, at least 2 years training programs at vocational schools or community colleges. 4. Ability to effectively communicate well with doctors and work well in a team-oriented office. 5. Great attention to details, excellent time management, and ability to multi-task. 6. Ability to solve problems well and have good conflict resolutions skills. 7. Ability to read, write, speak and understand English. Proficiency in English is mandatory. Ability to read and write medical terminology, specifically related to optometry. 8. Excellence in computer skills including familiarity with electronic medical records. 9. Knowledge in optometry patient care & vision insurance is a bonus! Work Remotely • No Job Type: Full-time Pay: $35,000.00 - $42,000.00 per year Benefits: • Employee discount • Paid time off • Professional development assistance Ability to Commute: • Chino, CA (Required) Ability to Relocate: • Chino, CA: Relocate before starting work (Required) Work Location: In person

This job posting was last updated on 9/30/2025

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