InfoTrack US

Compensation

Full Description

Job Description: • Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently. • Provide feedback to improve support materials, tools, and processes. • De-escalate distressed customers and ensure timely, effective resolutions. • Deliver clear, professional communication with strong comprehension and problem-solving skills. • Work collaboratively with teammates and leadership, remaining open to coaching and feedback. • Advocate for customers by sharing insights to improve products and services. • Use available tools and resources to enhance customer experience and meet performance goals. • Stay accountable for personal growth, training, and continuous improvement. • Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery. • Foster a positive, solutions-oriented work environment by providing feedback and recognizing team achievements. • Align daily work with company values, engagement initiatives, and a culture of collaboration and celebration. Requirements: • 2+ years in customer support • Legal services, or litigation support experience is preferred. • Proficiency with Microsoft Office and Google Suite and ability to quickly learn new software. • Strong written and verbal communication, interpersonal skills, and ability to collaborate across teams • Critical thinker, self-motivated, and comfortable in a fast-paced, evolving environment. • Committed to delivering an exceptional customer experience through trust-building, empathy, and best practices. • Strong time management, ability to leverage technology for organization and automation. Benefits: • 401(k) Match • Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance • 20 Days of Paid Time Off (PTO) • 11 Paid Holidays • “Be Me Time” off for mental health, re-charging, volunteering • Matching Gift Program • Monthly Internet Stipend for Remote Employees