Information Services Group (ISG)

Compensation

Full Description

Director, Training Development Delivery Consulting-Enterprise Change-Training as a Service (TaaS) United States Description Director, Training Development Delivery Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom. Position Overview The Director of Training Development Delivery leads large-scale learning design and development operations for multiple enterprise clients within a managed services framework. This executive will oversee end-to-end learning production, ensuring excellence in delivery, scalability, and innovation across complex client portfolios. The ideal candidate has deep experience managing large, distributed training development teams that operate under managed learning service (MLS) or outsourcing models. This role requires both strategic leadership and operational rigor, driving performance, standardization, and measurable outcomes across multi-year, enterprise-wide learning engagements — including custom end-user training for major system implementations (ERP, CRM, HCM, and digital transformation programs). Responsibilities Operational Leadership • Direct large-scale training design, development, and delivery operations across multiple clients and industries • Oversee a managed services organization responsible for learning needs analysis, instructional design, multimedia development, QA, deployment, and sustainment • Lead large training development teams (50+ staff) supporting multi-year, managed services contracts, ensuring efficiency, scalability, and quality of output • Implement and maintain delivery frameworks, governance models, and standardized processes across global teams • Manage SLAs, budgets, and staffing models to optimize cost-effectiveness and service consistency • Establish and monitor KPIs for delivery performance, client satisfaction, and operational excellence Enterprise System Implementation Training • Lead the design and delivery of custom end-user training programs for major enterprise system implementations (SAP, Oracle, Workday, Salesforce, ServiceNow, etc.) • Collaborate with change management and business process teams to align training with transformation goals and user adoption objectives • Oversee the creation of blended learning programs including eLearning, instructor-led content, simulations, and performance support materials • Ensure post-go-live readiness and sustainment through structured reinforcement and continuous learning programs • Drive integration of training into digital adoption and change enablement strategies to improve workforce performance Client Engagement & Governance • Serve as the senior delivery executive and operational lead for client stakeholders within managed learning engagements • Manage governance frameworks, operational reporting, and service quality reviews for each client • Partner with account and sales teams to support solution design, transitions, and renewals of managed service contracts • Maintain strong client relationships, ensuring satisfaction, retention, and continuous improvement Team Leadership & Capability Development • Build and lead large, multi-disciplinary learning teams — including instructional designers, developers, project managers, and learning technologists — across global delivery centers • Coach and mentor team leaders in managing managed service delivery environments, emphasizing client responsiveness, scalability, and efficiency • Drive professional development and knowledge sharing within the organization to strengthen delivery capability • Foster a culture of collaboration, accountability, innovation, and continuous learning • Championing modern learning methods and technologies, such as AI-driven personalization, digital adoption platforms (DAPs), and agile content development Required Skillsets • This is a remote position based in the US • 10+ years of experience in training development services industry • 5+ years in a senior leadership role managing large, distributed teams • 5+ years in ERP (preference for SAP) training services space preferred • 5+ years application-based training background • 3+ years of experience with at least one of the following platforms: SAP Enable Now, WalkMe, uPerform, Oracle Guided Learning, Assima • Team leadership of at least 5-10 people in the training services space • Proven experience leading large-scale managed services or outsourced training development operations (multi-client, multi-year engagements • Demonstrated success overseeing enterprise system implementation training (ERP, CRM, HCM, etc.) and digital transformation learning initiatives • Deep understanding of instructional design methodologies (ADDIE, SAM, Agile) and digital learning tools (LMS, LXP, DAPs,) simulation and authoring tools • Strong leadership, operational management, and stakeholder relationship skills • Business impact and adoption metrics for enterprise system training programs Performance Metrics • Annual revenue and margin growth • Win rate and pipeline conversion • Expansion of existing accounts and new client acquisition • Client satisfaction and renewal rates • Accuracy of forecasts and profitability of engagements Education • Bachelor’s degree in Instructional Design, Education, Organizational Development, or related field • MBA or another advanced degree (s) desirable At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands. #LI-Remote