Infor

Compensation

Full Description

Department: Human Resources Location: Dallas Description The HR Program Manager is responsible for end-to-end ownership of HR Shared Services Center (HRSSC) participation in global and cross-regional initiatives, representing the Regional HR Shared Services Center (HRSSC) as the primary stakeholder, coordinating cross-functional delivery, and ensuring HRSSC processes and tools are clearly understood and consistently applied across stakeholders. This role goes beyond traditional project coordination by ensuring HRSSC timelines and milestones are realistic and met, aggregating and presenting HRSSC input and feedback, and proactively surfacing requirements, risks, and mitigation options. A Typical Day In The Life Includes • Serve as the HRSSC Program Owner for assigned global initiatives — accountable for HRSSC deliverables, timelines, quality, and overall readiness for deployment; provide project management support from planning through execution and closeout. • Act as the HRSSC stakeholder in global projects, ensuring HRSSC/regional needs, constraints, dependencies, and resourcing requirements are flagged and acknowledged in project plans and timelines. • Maintain active partnership with global Project Managers and Program Manager peers to ensure alignment; gather, collate, and provide consolidated HRSSC requirements and prioritized input into key project decision points. • Delegate work effectively, confirm owners and due dates, and hold stakeholders accountable for completing assigned actions, deliverables, and timelines; monitor progress, update trackers/dashboards, and communicate HRSSC status to project managers. • Aggregate and articulate HRSSC risks, issues, and impacts into actionable options; recommend mitigations, track resolution, and escalate blockers early so timelines remain realistic and achievable. • Assess HRSSC training and knowledge transfer needs; support design and execution of training and/or knowledge base updates; lead readiness validation (e.g., pilot, UAT) and sign-off for HRSSC go-live readiness. • Be the subject matter expert for HRSSC processes, systems, and data; ensure consistent application of process changes and tool configurations across regions and stakeholders. • Identify systemic process, training, or tooling gaps and drive improvements to raise HRSSC efficiency and quality in program and BAU contexts. Basic Qualifications • Experience with Project Management • Experience working with technology and reporting • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship Preferred Qualifications • Experience working in HR Shared Services • Experience working with HCM tools • Experience working with ServiceNow or equivalent • Experience working with Copilot or AI Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. US Only This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu