Infopro Learning, Inc

Compensation

Full Description

Job Description: • Serve as the primary point of contact, ensuring an exceptional and seamless client experience • Build trusted, long-term relationships with senior learning, HR, and business stakeholders • Lead Quarterly and Yearly Business Reviews grounded in data, insights, and learning impact • Translate client business needs into learning strategies, experience architectures, and solution recommendations • Participate in early-stage solutioning sessions, scoping conversations, and design workshops • Evaluate learning programs and recommend enhancements across modalities (eLearning, ILT/VILT, blended learning, performance support, platforms, AI-enabled learning) • Collaborate closely with design and delivery teams to ensure solutions align with client expectations and industry best practices • Drive expansion through consultative upselling, cross-selling, and proactive account planning • Oversee service delivery and governance, ensuring SLAs, quality benchmarks, and risk mitigation plans are consistently met • Negotiate service agreements and oversee reporting, analytics, and performance tracking Requirements: • 10+ years of combined experience across Learning and Development, Learning Experience Design/Instructional Design, and Account or Program Management • Demonstrated ability to advise and influence clients on learning strategy, experience design, and solution approaches • Proven success growing enterprise accounts through strategic planning and consultative engagement • Strong relationship-building, communication, and executive presence skills • Ability to interpret data and performance insights to steer client recommendations • Experience collaborating with cross-functional teams across design, delivery, operations, and analytics • Bachelor’s degree required Benefits: • client-centered learning practitioner • hands-on Learning Experience Design expertise • exceptional service to enterprise clients • opportunity to deepen and expand partnerships • strategic client-facing role