Infios

Compensation

Full Description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Join Infios as our new, OMS Senior Manager – Support you will lead global Level 2 and Level 3 support for enterprise Order Management Systems, ensuring high availability and seamless performance for mission-critical omnichannel operations. This role is responsible for driving operational excellence, accelerating issue resolution, and continuously improving OMS platforms that support both existing customers and new customer onboardings across global regions. What a day in the life looks like: Lead 24x7 global L2/L3 OMS support operations, including staffing and on-call coverage Own incident, problem, and change management, serving as the primary escalation point Drive RCA, defect prevention, and proactive operational improvements Manage production releases, upgrades, migrations, hotfixes, and patches Improve automation, observability, alerting, and performance monitoring Ensure adherence to SLAs, KPIs, and operational metrics Build and maintain runbooks, knowledge articles, and operational documentation Manage, mentor, and develop OMS support teams through training and cross-skilling Partner with product, architecture, and delivery teams to improve platform supportability What you bring to the team: Bachelor’s degree in Engineering, Computer Science, or related field Experience supporting OMS platforms such as Infios OM, Manhattan, IBM Sterling, Blue Yonder Strong understanding of order lifecycle, fulfillment, inventory, and returns Experience with production support, batch processing, and real-time integrations Working knowledge of APIs, middleware, and event-driven architectures Experience with ITSM tools such as ServiceNow, Jira, or Remedy Monitoring tools: Splunk, Dynatrace, Grafana Cloud platforms: AWS, Azure or GCP Strong leadership, incident management, and communication skills Preferred: ITIL certification Retail, eCommerce, or omnichannel experience Experience transitioning from project delivery to steady-state support Why join us: Work in fast-paced and dynamic environment, with international clients and colleagues Access to competitive Medical, Dental and Vision insurance The option to enroll in 401K matching program Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year Fun, casual, and flexible work environment Salary range* 140 - 160K DEO This compensation range is indicative of the role. Compensation offered is based on evaluation during interview process, the candidates’ range and depth of experience, business and market financials and internal pay parity. Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veterans (US Only Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. Körber Supply Chain Software is now Infios. At Infios we believe that the future is better when supply chains work better. That’s why we’ve been pushing boundaries - driving purposeful innovation, thinking ahead and creating adaptable solutions to relentlessly make supply chains better. For everyone. Wherever you are on your journey, we’ll meet you where you are to create the future you need.