Infios

Compensation

Full Description

Job Description: • Lead 24x7 global L2/L3 OMS support operations, including staffing and on-call coverage • Own incident, problem, and change management, serving as the primary escalation point • Drive RCA, defect prevention, and proactive operational improvements • Manage production releases, upgrades, migrations, hotfixes, and patches • Improve automation, observability, alerting, and performance monitoring • Ensure adherence to SLAs, KPIs, and operational metrics • Build and maintain runbooks, knowledge articles, and operational documentation • Manage, mentor, and develop OMS support teams through training and cross-skilling • Partner with product, architecture, and delivery teams to improve platform supportability Requirements: • Bachelor’s degree in Engineering, Computer Science, or related field • Experience supporting OMS platforms such as Infios OM, Manhattan, IBM Sterling, Blue Yonder • Strong understanding of order lifecycle, fulfillment, inventory, and returns • Experience with production support, batch processing, and real-time integrations • Working knowledge of APIs, middleware, and event-driven architectures • Experience with ITSM tools such as ServiceNow, Jira, or Remedy • Monitoring tools: Splunk, Dynatrace, Grafana • Cloud platforms: AWS, Azure or GCP • Strong leadership, incident management, and communication skills Benefits: • Access to competitive Medical, Dental and Vision insurance • 401K matching program • Flexible Time Off • 11 days paid holidays • 1 day of volunteer time per year • Fun, casual, and flexible work environment