Infios

Compensation

Full Description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Join Infios as a Senior Customer Success Manager, in this role you will lead strategic engagements for high-value enterprise accounts. Acting as a trusted advisor, you will ensure customers achieve long-term success and influencing product direction. What a day in the life looks like: Manage a portfolio of mid-market or enterprise accounts through the customer journey from closed won through to renewal. Conduct regular business reviews and provide actionable insights to improve ROI. Monitor product usage and proactively address adoption challenges. Collaborate with Support and Product teams to resolve issues and escalate feedback. Identify upsell opportunities and partner with Sales for expansion. Responsible for renewals of agreements within assigned client base. Develop and execute on a joint success plans with Sales aligned with customer business objectives. Conduct executive-level business reviews and strategic conversations. Set example for excellence for other CSMs and contribute to team best practices. Partner with Product and Engineering to influence roadmap based on customer needs What you bring to the team: 5+ years in Customer Success or related roles in SaaS. Deep understanding of supply chain execution and enterprise workflows. Strong executive presence and consultative skills. Proven track record of managing complex accounts and driving growth. Why join us: Work in fast-paced and dynamic environment, with international clients and colleagues Access to competitive Medical, Dental and Vision insurance The option to enroll in 401K matching program Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year Fun, casual, and flexible work environment Salary range* Starting at 115,000.00 This compensation range is indicative of the role. Compensation offered is based on evaluation during interview process, the candidates’ range and depth of experience, business and market financials and internal pay parity. #LI-Remote #LI-DC1 Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. Körber Supply Chain Software is now Infios. At Infios we believe that the future is better when supply chains work better. That’s why we’ve been pushing boundaries - driving purposeful innovation, thinking ahead and creating adaptable solutions to relentlessly make supply chains better. For everyone. Wherever you are on your journey, we’ll meet you where you are to create the future you need.