Infios

Compensation

Full Description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. The Director Customer Experience Marketing will play a key role in shaping how Infios amplifies customer success and deepens engagement across its global customer base. Reporting to the Senior Director of Customer Experience Marketing, this role is responsible for executing strategic customer marketing initiatives that drive advocacy, expand customer relationships, and fuel business growth. This role is both strategic and hands-on: you’ll partner with Marketing, Sales, and Customer Success to deliver world-class customer experiences while also contributing to the development of long-term strategies, business cases, and program success metrics. What a day in the life looks like: Customer Experience: Align to the strategic vision of the Senior Director, ensuring programs are executed consistently with global priorities. Deliver against KPIs established in collaboration with the Senior Director. Serve as a trusted partner and advocate for Infios customers, cultivating a strong community of brand evangelists. Cross-sell and Upsell: Lead cross-sell and upsell initiatives by building targeted campaigns and partnering with Sales and Customer Success to drive pipeline. Deliver against annual cross-sell pipeline targets. Report on cross-sell KPIs including funnel metrics and opportunities. Customer Advocacy & Storytelling: Contribute to the development of global customer case studies, success stories, and customer quotes. Identify and prepare customers for speaking opportunities at webinars, events, and tradeshows. Advisory Programs & Communities Partner with Product, Product Marketing, Customer Success, and Sales to support Product Advisory Boards (PABs), Executive Advisory Boards (EABs), and Industry Advisory Boards (IABs). Partner with Customer Success to support customer communities, ensuring engagement opportunities are promoted across the customer base. Customer Communications & Reach: Develop and execute communication programs to strengthen customer relationships. Manage customer reach and penetration analysis. Partner with internal stakeholders to create curated customer lists for campaigns and communications. Strategic Involvement: Partner with the Senior Director on budget planning, strategy development, and measurement. Assist in developing business cases and tracking success metrics for customer marketing programs. What you bring to the team: Bachelor’s degree in Marketing, Business, Communications, or related field required. Advanced degree (MBA or similar) is a plus. 5+ years in customer marketing, customer experience, or related marketing roles, preferably in B2B SaaS or technology sectors. Demonstrated success in developing and executing cross-sell/upsell, customer advocacy, and community engagement programs. Proficiency with customer marketing, CRM, and advocacy platforms (Marketo, Salesforce, SlapFive, Deeto, Higher Logic or similar). Expertise in marketing funnel metrics, including tracking, analysis, and optimization of customer journeys. Proven ability to conduct customer interviews and incorporate metrics into case studies to demonstrate business impact. #LI-DNI Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. Körber Supply Chain Software is now Infios. At Infios we believe that the future is better when supply chains work better. That’s why we’ve been pushing boundaries - driving purposeful innovation, thinking ahead and creating adaptable solutions to relentlessly make supply chains better. For everyone. Wherever you are on your journey, we’ll meet you where you are to create the future you need.