Infios

Compensation

Full Description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. As a Customer Success Manager at Infios, you will play a key role in helping supply chain, warehouse, and transportation customers achieve measurable value from our platform. You bring strong communication, organization, and relationship-building skills that allow you to deliver a smooth and effective customer experience. Your ability to identify risks and opportunities, combined with a strong understanding of supply chain operations and enterprise SaaS, helps customers optimize their use of Infios while strengthening long-term partnerships. Your background includes hands-on experience with enterprise software in areas such as WMS, TMS, logistics technology, or supply chain SaaS. You use this knowledge to guide customers through complex workflows, drive adoption, and build confidence in the Infios product. You stay informed about new technologies, industry trends, and platform enhancements to ensure that your customers receive the highest level of support and value. What a day in the life looks like: Engage directly with your assigned supply chain, warehouse, or transportation customers to understand operational challenges and identify opportunities to improve efficiency Build trust and establish yourself as a subject matter expert throughout the customer journey Work across the Infios organization to understand who to involve for specific customer needs, including Product, Engineering, Support, Operations, and Sales Track and review customer KPIs so you can adapt strategies that support customer satisfaction and prevent escalations Serve as the primary point of contact for customer leadership during normal operations and escalation situations to ensure quick and accurate resolution Support Infios Executives in both internal and customer engagements, including product reviews and strategic discussions Understand the role of partners, integrators, and third-party systems involved in delivering Infios solutions Deliver remote and on-site presentations, product walkthroughs, and operational reviews for users, managers, and executives Proactively identify risks in customer environments and implement scalable approaches to prevent issues that could impact operations Collaborate with Product Development, Engineering, Operations, Sales, Customer Support, and Product Management to identify and resolve production risks Build and maintain formal Success Plans for each key customer, outlining goals, milestones, and expected outcomes Ensure that key points and messages delivered to customers are consistent across the Infios team and aligned with organizational requirements What you bring to the team BS or BA in a technical, business, supply chain, or logistics-related field At least 4 years in a customer-facing role such as Customer Success, Support, Implementation, Consulting, or Account Management Experience working with enterprise SaaS solutions in supply chain, logistics, WMS, TMS, or a related space Strong skills in risk identification, issue resolution, and customer relationship management Excellent communication, analytical, and problem-solving skills Ability to handle ambiguous situations while maintaining a high level of customer satisfaction Ability to work effectively with internal and external stakeholders Experience collaborating with cross-functional teams to resolve complex issues under time pressure Ability to work independently while also functioning as a collaborative member of the Infios organization Demonstrated leadership abilities and confidence engaging with customer executives Fluency in English Ability to travel up to 40 percent Preferred qualifications Experience with SaaS products that support supply chain, logistics, WMS, or TMS environments Knowledge of cloud infrastructure and cloud-based services Exposure to supply chain operations, warehouse workflows, transportation processes, or distribution environments Experience with platforms such as ServiceNow, Moogsoft, Datadog, or LogicMonitor Compensation Base salary: 105,000.00 USD This range is indicative of the role. Final compensation is determined based on business and market conditions, and internal pay parity. #LI-SK1 #LI-REMOTE Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. Körber Supply Chain Software is now Infios. At Infios we believe that the future is better when supply chains work better. That’s why we’ve been pushing boundaries - driving purposeful innovation, thinking ahead and creating adaptable solutions to relentlessly make supply chains better. For everyone. Wherever you are on your journey, we’ll meet you where you are to create the future you need.