Ineo, LLC

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Job Description: Customer Success Manager Ineo - Jonas Software Remote USA About Ineo Ineo is a global leader in mobility management software, expense management, and tax solutions, supporting thousands of clients across industries and geographies. Position Summary The Customer Success Manager (CSM) is responsible for maximizing client satisfaction, retention, and value realization across Ineo’s suite of global mobility software products. Key Responsibilities - Own the end‑to‑end customer success lifecycle. - Deliver role-based training sessions on Ineo Mobility Software. - Act as the primary customer advocate. - Monitor customer usage analytics and mitigate churn risks. - Identify upsell/cross-sell opportunities. - Contribute to customer journey mapping and KPI development. Qualifications Required: - 3–7 years in Customer Success, Account Management, or client-facing software support. - Experience training/supporting clients in workflow-based systems. - Strong analytical and communication skills. - Experience in global mobility, tax, payroll, or financial services. Preferred: - Knowledge of Zendesk, HubSpot, Jira. - SaaS experience and process improvement mindset. What Success Looks Like - High client retention and satisfaction. - Strong adoption metrics. - Clear communication and managed expectations. - Reduced escalations and improved client education. Why Join Ineo You’ll be part of a team committed to excellence, global collaboration, and continuous improvement. Business Unit: Ineo - GMS Scheduled Weekly Hours: 40 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. We care about our customers and our team. Working at Ineo is all about teamwork, putting our customers first, and thinking globally. Expert in global mobility, Ineo is the only company to offer comprehensive global mobility management software, outsourced mobility financial management, and specialized mobility tax services. For decades, some of the world’s largest corporations and relocation management companies have relied on us to efficiently manage their global mobility programs. In everything we do, clients are always first. We are committed to ensure a successful experience for both the global mobility professional and the mobile employee. By offering unfailing support and by developing creative ways to save our clients time, stress, and expense. Ultimately, we reduce risk and ensure compliance in the complex world of global mobility. We look for high energy individuals who are ethical and want to work in an empowering environment that is supportive, friendly, and respectful. At Ineo, we have a firm belief that striking a balance between work and home is essential for well-being. If you want to be part of a dynamic, growing global company, this could be just the chance you’ve been waiting for.