Indus Administrative Services LLC

Compensation

Full Description

Description Principal Responsibilities: • Oversee and actively support the IT Services support team, providing related analytics to leadership on a regular basis, and creating and implementing solutions for recurring technical issues. • Design and facilitate comprehensive technical training programs, including the creation of curriculum and support materials, to equip IT staff with expertise in company hardware and software, ensuring a high level of troubleshooting proficiency and operational productivity. • Tracks and maintains hardware and software inventory, including operating systems, security tools, applications, servers, email systems, laptops, desktops, phones, alarms, surveillance cameras, etc. • Handles business-critical IT tasks and systems administration. • Update and maintain the operability of data networks. • Implement and maintain standards, quality of service and the quality of installed solutions • Develops and executes disaster procedures and maintains data backups • Continuously analyzes current process, technologies, and vendors to identify areas of improvement • Researches and evaluates emerging technologies, hardware, and software; stays informed about new features and competitive solutions • Owns projects, solutions, and key responsibilities within a larger business initiative • Must travel (via personal vehicle) for up to 50% of working hours across various Indus Communities located across the Southwest Houston and Spring Branch areas. Requirements Minimum Qualifications: Education: High School Diploma; bachelor's degree in computer science, network administration, equivalent professional experience, or relevant technical training preferred. Experience: Experience: Minimum five (5) years of experience in IT support (hardware and software) and managing or leading small teams. License/Certification(s): Valid State Driver's License (Required); relevant technical certifications (e.g., Microsoft Certified Professional (MCP), Ubiquiti UWA/URSCA, CompTIA A+) are preferred. Knowledge/Skills/Abilities: • English/Spanish fluency (is a must) • Proven leadership skills; strong verbal and written communication • Strong creative and analytical thinking. Expertise with implementing, configuring, and testing solutions • Proven ability to diagnose and resolve complex technical issues efficiently. • Expertise in installing, maintaining, and troubleshooting firewalls, routers, switches, and other network hardware. • Integrate, deploy, and maintain large point to multipoint wireless data networks. • Knowledge of or experience within the last five years of Windows 10 or 11 operating systems. • Working knowledge of Microsoft Windows OS, Microsoft 365, and core networking concepts (TCP/IP, switching, firewalls). Includes experience with system monitoring, backup recovery, and adherence to standard IT escalation protocols. • Knowledge of or experience within the last five years of network systems (LAN, WAN) and communication protocols (TCP/IP, DNS, DHCP).