Indotronix International Corporation

Compensation

Full Description

Indotronix is seeking an Onsite Job - Procurement Representative IV, Charlotte, NC Shift: 08:00 AM to 05:00 PM OT Expected: Yes High School / Associates Degree Position Description Job Summary: The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Key Responsibilities: Process and respond to helpdesk emails and phone calls in a timely and professional manner Troubleshoot and respond to suppliers with solutions to their inquiries Manage and maintain accurate records of helpdesk interactions Provide exceptional customer service and ensure a positive experience for all users Skills Required Strong communication and interpersonal skills Basic technical knowledge and problem-solving skills Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills Experience Required Previous experience with the Ivalua Source-to-Pay platform Education Required 3+ Years with High School Diploma | 1+ Years with AA