Index Exchange

Compensation

Full Description

About Index Exchange: Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large. What’s it like to work at Index? Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level. Are you ready to join the programmatic evolution? What we’re looking for: We are looking for a Senior Manager, Technical Account Manager advance our best practices for integrating and monetizing Marketplace partners including Data Partners, Agencies and Curation services. This team is responsible for working in a cross-functional team to build out and standardize best practices for integrating, working with partners, optimizing, improving performance, and setting benchmarks for future development of this business arm. We are looking for someone with: • Leadership: You set a clear technical vision, empower your team, and drive impactful outcomes. You lead with a growth mindset, use data to guide decisions, and represent your team effectively across the organization. • Technical Expertise: You bring deep knowledge of digital marketing and ad tech platforms. You're confident in handling complex technical questions and stay curious about emerging technologies. • Mentorship: You foster a culture of feedback and growth, coaching team members and junior leaders. You inspire high-quality customer consultation and support career development. • Outcome-Driven: You thrive in fast-paced environments, guiding your team with clear goals and data-informed decisions to deliver strong technical and business results. • Ownership: You take full responsibility for the solutions your team delivers, ensuring their quality, health, and continuous improvement. • Operational Excellence: You define success through measurable metrics and implement scalable processes, tools, and standards to improve team efficiency and customer outcomes. • Collaboration: You work cross-functionally with internal teams to drive strategy, launch new capabilities, and improve customer experience through shared knowledge and aligned execution. Here’s what you’ll be doing: Senior Manager, Technical Account Manager will oversee a team based in AMS who are looking after partners in the complete lifecycle of a Marketplace customer from technical validation precontract and supporting our sales team in technical pitches, including onboarding and integration project management, through to daily management, strategic planning and continue to find opportunities to grow the client’s business with Index Exchange. You will: • Be present for your team consistently, providing coaching feedback and support for their career growth on a regular occurrence. Foster a culture of learning, collaboration, and accountability. • Support your team through yearly performance cycles. Develop junior members of the team, and create career plans for each of your team. • Developing a deep technical understanding of Index’s product offerings to participate in experimentation, release, and development, and building of new features. Support your team in understanding how products are developed and the required levels of participation • Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings. Work to create your own area of SME within the TAM organization. • Serve as a consultant to strategic marketplace partners, not limited to QBRs, scoping calls, leading technical solutioning to address their business challenges, objectives, and identify opportunities. • Support your team where needed and participating in tech scoping calls, leading client technical conversations, QBRs • Maintain knowledge of current industry trends, integration protocols, technical specs and updated and document best practices accordingly. • Define playbooks for internal and external teams to execute on integrate and migrate new and existing partners to new product offerings. • Ensure documentation both internal and external are maintained and updated. • Working with our developers to build new tools to improve operational efficiency and troubleshooting • Perform operational tasks, performance monitoring, escalated troubleshooting, supporting customers to build on top of our APIs and utilize Salesforce to ensure tracking and all account information is consistently updated and maintained • Regional travel to connect with team members and clients will be expected. • An escalation point of contact for our internal teams for technical issues, product related questions, and implementation best practices Here's what you need: • 7+ years' experience working within Ad-Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners (Film Studios, Broadcast Networks, Cable Networks, Affiliate Media), OTT content distributors (SVOD, AVOD, FAST apps), and/or CTV OEMs, or adserver/Mediation partners (Publica, Spring Serve, Freewheel) in a Senior Technical role • 2-3+ years Pervious experience leading a team, or coaching. • Advanced knowledge of Open RTB specifications and requirements related to “deals,” DSP / Adserver methodologies across all channels / formats • Ability to understand Rest API documentations and use related API services • Expert Knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes. • Advanced problem solving, critical thinking, and analytical skills. • Ability to learn and scrape KAFKA topics and parse Audit log data. • Experience managing large projects with multiple cross functional stakeholders in different global regions. • Advanced presentation and communication skills • Ability to think creatively, and outside the box • Strong attention to detail and professional work ethic • A proficiency for data-driven decision making • Ability to work in both collaborative and independent settings while remaining responsible, enthusiastic, proactive, and self-motivated • In depth knowledge of the online advertising industry including technology solutions, advertising/publisher and network business models, technical understanding of ad serving, media trading, RTB and/or related advertising technology Nice to Have: • Buy side and campaign optimization knowledge • Familiarity with Kafka and other data streaming technologies a plus • Familiarity with BI (Business Intelligence) tools like Looker and Redash • Highly motivated self-starter with a persuasive and success-driven personality • Automation and scripting experience Why you’ll love working here: • Comprehensive health, dental, and vision plans for you and your dependents • Paid time off, health days, and personal obligation days plus flexible work schedules • Competitive retirement matching plans • Equity packages • Generous parental leave available to birthing, non-birthing, and adoptive parents • Annual well-being allowance plus fitness discounts and group wellness activities • Employee assistance program • Mental health first aid program that provides an in-the-moment point of contact and reassurance • One day of volunteer time off per year and a donation-matching program • Bi-weekly town halls and regular community-led team events • Multiple resources and programming to support continuous learning • A workplace that supports a diverse, equitable, and inclusive environment – learn more here Equal employment opportunity At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you. Accessibility for applicants with disabilities Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process. Index everywhere, Index anywhere Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.