INDEX ANALYTICS LLC

Compensation

Full Description

Job DetailsLevel: ExperiencedJob Location: Remote - Baltimore, MD 21244Education Level: 4 Year DegreeSalary Range: $129,200.00 - $184,800.00 Salary/yearCompany Overview Index Analytics, LLC, is a rapidly growing Baltimore-based small business providing health related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities. Position Summary The Operations & Maintenance Systems Development Manager is responsible for overseeing system operations, management, and development for the Centers for Medicare & Medicaid Services (CMS) Medicaid and CHIP (MAC) Suite legacy systems, including MACPro System (Appian BPM), Waiver Management System (WMS), State Early Alert Tool (SEA Tool), OneMAC, and BigMAC. These interconnected, cloud-hosted systems are built on Amazon Web Services (AWS) and leverage a combination of traditional server-based applications and Amazon Cloud Development Kit (CDK). This role ensures system availability, compliance, and performance, while leading cross-functional teams in both operational and development capacities. Key Responsibilities Lead system operations, management, and development activities across CMS MAC Suite legacy systems. Collaborate with CMS stakeholders, product teams, and contractor teams to ensure system delivery, compliance, and high availability. Serve in multiple technical and leadership roles, including Project Manager, Operations Manager, Team Lead, Incident Manager, Release Manager, Agile Coach, Appian Administrator, Unix Administrator, and AWS Cloud Administrator. Coordinate activities across shared services teams (Operations, DevOps, Database, Security) and Agile development teams to ensure seamless system operations. Develop, implement, and maintain operational processes and procedures, including incident management, event triage, prioritization, troubleshooting, escalation, release management, deployments, and post-deployment validation/smoke testing. Manage project schedules, deployment plans, and sequencing for software releases, commercial-off-the-shelf (COTS) upgrades, and system migrations. Participate in Scalable Agile Framework (SAFe) Agile ceremonies, including Daily Standups, Sprint Reviews, Program Increment (PI) Planning, and Lessons Learned. Plan and manage application and infrastructure changes, including emergency hotfixes and production updates. Oversee help desk incident triage and escalation management, leading incident response and root-cause analysis. In collaboration with the DevOps team, maintain development, test, validation, and production environments hosted in AWS Cloud and Implement and maintain system monitoring and alerting using Datadog, Splunk, and AWS CloudWatch. Collaborate with DevOps and Agile development teams to implement and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines using Jenkins and GitHub Actions, enabling automated production deployments. Lead and support system integration and migration efforts, including integration with CMS Identity Manager (IDM) and Enterprise User Administration (EUA) using Okta, AWS Cognito, and Security Assertion Markup Language (SAML). Coordinate with the MAC Suite Contractor Information Systems Security Officer (ISSO) and project teams to identify, review, and remediate security findings and vulnerabilities using AWS Security Hub and Common Vulnerabilities and Exposures (CVE) monitoring dashboards, ensuring compliance with CMS standards. Participate in annual penetration testing, Cybersecurity and Risk Assessment Program (CSRAP) Security and Privacy Assessments, and related remediation efforts. Work with the MAC Suite Contractor ISSO and project teams to maintain and update security artifacts in CMS FISMA Controls Tracking System (CFACTS), including System Security Plans (SSPs) and Plans of Action and Milestones (POA&Ms) to maintain Authority to Operate (ATO). Qualifications Minimum education: Bachelor’s degree or equivalent additional experience at a rate of twelve months required experience equivalent to nine months required education. Minimum experience: Eight years in a similar role. Extensive experience managing complex operations and maintenance systems in cloud-hosted environments, preferably AWS. Strong knowledge of Appian Business Process Management (BPM), CI/CD pipelines (Jenkins, GitHub Actions), cloud monitoring tools (Datadog, Splunk, CloudWatch), and system integration technologies (Okta, SAML, Cognito). Proven ability to lead cross-functional teams in both technical and operational capacities. Familiarity with Agile and SAFe methodologies. Experience in incident management, release management, and operational process development. Understanding of federal security requirements, risk assessments, and ATO compliance processes. Preferred Qualifications Experience with CMS systems or other healthcare/Medicare & Medicaid platforms. Background in systems migration, integration, and cloud infrastructure optimization Attention Candidates We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com. If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration. The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities. Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.