InDev

Compensation

Full Description

AI/ML Solutions Engineer Job Type: Hybrid Job Location: Washington D.C. InDev is seeking an AI/ML Developer to serve as an AI/ML solutions engineer for the design, development, and deployment of AI/ML-enabled tools integrated across ServiceNow, and cloud platforms. This role is ideal for an engineer who is passionate about creating innovative AI-driven solutions that improve business operations. The AI Solutions Engineer will focus on hands-on coding, AI integration, and workflow automation, enabling our client to streamline internal processes, boost productivity & quality, while collaborating closely with product owners, platform teams, and stakeholders in an Agile delivery model. Candidates should have prior DHS experience and possess an active DHS clearance or Top Secret clearance. YOUR FUTURE DUTIES AND RESPONSIBILITIES • Builds, and delivers complex AI agents and automation workflows tailored for ServiceNow ITSM-related processes. • Develops generative AI models (e.g., fine-tuned large language models, diffusion models) and integration with emerging AI APIs (OpenAI GPT‑4, Google Gemini). • Deploys models within production environments across cloud-native platforms. • Integrates AI-driven solutions with ServiceNow. • Integrates AI tools into existing business systems and processes. • Collaborates with process owners to understand task logic and data flows. • Ensures security, data privacy, and human-in-the-loop review were needed. • Maintains and documents AI systems for stability and reproducibility. • Promotes and follows clean coding, DevOps best practices, and responsible AI. • Works within an Agile, sprint-based delivery environment to translate business and mission requirements into technical solutions. QUALIFICATIONS • Bachelor’s degree in Computer Science, Engineering, or a related field from a U.S.-accredited institution. • 3+ years of experience with AI/ML. • Strong understanding of core AI and machine learning concepts, including model training, evaluation, deployment, and monitoring. • Familiarity with machine learning frameworks and modern AI tooling. • Experience working with cloud platforms such as Google Cloud Platform (GCP), Microsoft Azure, or AWS. • Knowledge of relational and non-relational databases (SQL and NoSQL) and data processing technologies. • Familiarity with Large Language Models (LLMs) and Voice AI technologies (e.g., Google DialogFlow) • Proven experience integrating, maintaining, and troubleshooting third-party systems and APIs. • Strong proficiency in Python, Java, C++, Go, or C# and JavaScript. • Experience designing and supporting RESTful APIs with an emphasis on resilient, fault-tolerant system design. • Ability to produce clear, comprehensive, and user-friendly technical documentation. • Written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences. • Demonstrated ability to follow written instructions and effectively use computers, software applications, and technical tools. • Analytical and problem-solving skills, with a structured, fact-based approach to addressing business and technical challenges. • Experience working in ServiceNow to utilize webhooks and APIs for application integration. NICE TO HAVES • Experience with Google Gemini models or APIs. • Experience deploying and operating AI/ML models in regulated or federal environments. • Experience supporting or integrating with enterprise ITSM platforms such as ServiceNow. Clearance: Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance.