Independence Pet Group

Compensation

Full Description

Program Director – Process & System Transformation Job Summary Independence Pet Holdings (IPH) is seeking a collaborative and results-oriented Program Director to support the Program Business Owner and Business Leader to lead a high-impact transformation initiative focused on optimizing business processes and modernizing core enterprise systems. This role is central to building a future-ready insurance platform and its supporting processes that enhances operational efficiency, scalability, and customer experience. The ideal candidate will drive cross-functional and business-wide alignment, manage complex program interdependencies, and ensure effective delivery of program goals. Key Responsibilities: • Translate executive strategy into actionable program goals with clear milestones, KPIs, and measurable outcomes. • Establish and manage program governance structures, steering committees, and stakeholder engagement models. • Lead end-to-end program delivery across multiple workstreams, including platform migration, AI enablement, data strategy, and business process redesign. • Serve as a liaison between business and technology teams to ensure strategic alignment and shared understanding, advocating for business needs. • Manage vendor relationships including system integrators, AI vendors, cloud providers, and consulting firms (e.g., PwC). • Build and maintain strong relationships across the businesses, Technology, Finance, HR, and external partners. • Proactively identify risks, resolve issues, implement migration strategies, and escalate as required to keep the program on track. • Ensure adherence to regulatory requirements, data privacy standards, and ethical AI practices in partnership with Legal & Compliance, Data, and Tech. • Monitor and report on program performance, benefits realization, and post-implementation impact. • Develop executive-level reporting on program status, risks, and escalations. • Design and execute change management strategies to drive adoption, minimize disruption, and foster continuous improvement. Qualifications: • Bachelor’s degree required; MBA or equivalent advance degree is a plus. • Minimum 10 years of experience in program management. • Proven success managing large-scale transformation programs ($50M+) with cross-functional complexity. • Strong ability to align technology initiatives with business strategy and regulatory frameworks. • Exceptional written and verbal communication skills. • Demonstrated problem-solving capabilities and proactive mindset. • High emotional intelligence (EQ), adaptability, and ability to thrive in high-pressure, fast-paced, fluid environments. • Strong interpersonal skills and ability to build trust and rapport with stakeholders at all levels. Preferred Attributes: • Deep understanding of insurance operations and Policy Administration System (PAS) lifecycle. • Familiarity with modern PAS platforms (e.g., Guidewire, Duck Creek, Majesco). • Understanding of AI / ML applications in insurance (e.g., fraud detection, underwriting automation). • Experience with cloud-native architectures and data migration strategies. • Experience working in a global or multi-entity environment. • Certifications such as Six Sigma, Lean Six Sigma, PMP, PgMP, or equivalent are highly desirable. #IPH