IMCS Group

Compensation

Full Description

Tittle: Platform Innovation Account Manager Location: Remote Duration: 6 Months • Full-time (40 hours per week). Requires domestic travel once per month to the Northeast region. Description About the team: • The Client`s Platform team drives the adoption and activation of products that help restaurants grow their business through their own channels, including Drive, Storefront, BBOT, Voice Ordering, and more. • We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business. About the Role: • Reports to the GTM Lead overseeing the Account Management & Sales function. • You’re excited about this opportunity because you will Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow. • Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product. • Minimize churn by identifying opportunities for expansion and helping partners leverage Client`s products. • Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform. We’re excited about you because you: • Have 2-3 years of professional experience with a proven track record of success and increasing responsibility. • Hold a bachelor’s degree or have equivalent work experience. • Are a flawless executor who isn’t afraid to roll up your sleeves and get to the lowest level of detail to solve problems • Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption • Have project management and/or account management experience • Possess excellent written and verbal communication skills • Can translate feedback from a restaurant to a product team and vice versa Are comfortable working with technical products and hardware • Must have experience with Salesforce, Slack, and Google Workspace