Imaging Resource Group, LLC

Compensation

Full Description

Customer Service / Order Entry Specialist (Print & Promotional Products + Online Store Product Uploads) – Remote Job Type: Full-Time Work Location: Remote Schedule: Monday–Friday | Eastern Time business hours Location Requirement: Applicants must be physically located in the Eastern Time Zone Who This Role Is For We are seeking an experienced Customer Service / Order Entry Specialist with hands-on experience in printing and/or promotional products, vendor coordination, and adding products to online stores or brand portals. This is not a call-center position. The ideal candidate is highly detail-oriented, organized, and comfortable managing multiple custom orders while maintaining accuracy across systems. Key Responsibilities • Enter and manage orders for custom print and promotional products • Communicate with vendors regarding pricing, proofs, production timelines, and shipping • Track orders from placement through delivery and resolve issues proactively • Add, update, and maintain products in online stores/brand portals • SKUs, pricing, options/variants, descriptions, images • Review artwork, proofs, quantities, ship-to addresses, and deadlines for accuracy • Provide professional customer communication via email and phone • Maintain accurate records in CRM and order management systems • Support internal teams with reorders, revisions, and order status updates Minimum Requirements • 2+ years of order entry experience (not call-center only) • Experience in printing and/or promotional products or a closely related custom-order industry • Experience adding or maintaining products in online stores, portals, or e-commerce systems • Strong attention to detail and time management skills • Strong written and verbal communication skills • Ability to work independently in a remote environment • Must be located in the Eastern Time Zone Preferred (Nice to Have) • Experience with promotional platforms (ASI, SAGE, PP, DistributorCentral) • Brand store, uniform program, or company swag portal experience • Familiarity with proofs and print production workflows Compensation $20–$24.80 per hour, based on experience Benefits • 1 week paid vacation after 90 days • 8 paid company holidays • Health insurance negotiable • Position transitions to salaried role after successful 90-day introductory period, subject to performance and business needs • Fully remote position • Stable, supportive team environment How to Apply Please submit your resume and complete all screening questions. Applicants who do not meet the location or experience requirements may be automatically declined. Pay: $22.26 - $24.80 per hour Expected hours: 40.0 per week Benefits: • Paid time off Application Question(s): • Have you added or maintained products in online stores or brand portals (SKUs, pricing, options, images)? • Do you have experience in printing and/or promotional products? • Are you physically located in the Eastern Time Zone? Experience: • order entry experience (entering orders into a system): 2 years (Preferred) Work Location: Remote