Ilitch Sports + Entertainment

Compensation

Full Description

Amaze, Inspire, Unite Job Summary: The Director, Premium Service will serve as the leader of the Premium Service team for the Detroit Red Wings and Detroit Tigers, as well as concerts and events at Little Caesars Arena. This position will be responsible for implementing and overseeing retention and renewal campaigns, identifying and creating new business opportunities, and leading relationships with key internal departments. Key Responsibilities: Lead Premium Service team to meet and exceed determined revenue goals tied to hospitality spaces, single game groups, and season sales. Build and maintain strong relationships with account base, achieving maximum renewal results and generating additional revenue Generate a touchpoint strategy for assigned clients, “face-to-face” or virtual meetings to enhance the level of customer care. Collaborate with sales executives to generate new sales leads. Manage premium agreements and corresponding invoices, including providing updates to contracts, account information and invoices as needed. Collaborate and communicate effectively with fellow ticketing leaders to ensure alignment across the ticketing team. Setting high standards for excellence and holding team accountable to weekly and monthly goals. Conducting one-on-ones with the Premium Service team to identify issues, help troubleshoot and build a relationship with the goal of helping them perform at the highest level Assist with regularly scheduled sales training related to the retention area of the business. Hire, develop, evaluate, and coach a team of Premium Services executives, ensuring sufficient staffing and leadership development. Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members. Manage timesheets, schedules, and performance feedback for all direct reports. Work closely with Vice President of Premium + Membership Services to ensure that our new business and retention strategies align. Required Knowledge, Skills and Abilities: Minimum 4+ years of sales/service management experience professional or collegiate sports (or related industry) is required. Strong written and verbal communication skills required. Strong organizational skills, time management skills and attention to detail required. Excellent ability to establish rapport with others and ability to build strong interpersonal relationships. Problem solver, detail driven, and an extraordinary teammate. Candidate should be competitive, professional, and intrinsically motivated. Ability to work flexible hours including nights, weekends, and holidays. Preferred Knowledge, Skills and Abilities: Computer skills: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred. Knowledge of Microsoft Dynamics, ProVenue and Archtics is preferred. Working Conditions: Office Environment Irregular and extended hours including nights, weekends, and holidays All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world-class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB’s American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.