IEL Integrity Express Logistics

Compensation

Full Description

The Enterprise Operations Manager Account is responsible for the day-to-day operational execution and performance of assigned enterprise customer accounts. This role partners closely with Enterprise Customer Relationship Managers (ECRMs) to ensure high-quality service delivery, operational efficiency, and strong customer outcomes. The role provides leadership, coaching, and accountability to the operational team while maintaining alignment with IEL standards, customer expectations, and internal performance objectives. Key Responsibilities Operational Oversight & Execution Serve as the day-to-day operational lead for assigned enterprise accounts, ensuring consistent and high-quality service execution. Oversee daily board management, workload distribution, and issue resolution across supported accounts. Adjust team responsibilities and workflows as needed to maintain service levels and operational efficiency. Assign tasks, provide direction, and manage priorities for Enterprise Load Coordinators (ELCs). Step in to support execution and coverage when needed to ensure continuity of service. Provide hands-on coaching and guidance to both new and tenured ELCs. Conduct frequent one-on-one discussions with ELCs to review performance, professional development, and growth opportunities. Customer Support & Communication Partner with the Enterprise Customer Relationship Manager (ECRM) to deliver consistent, high-quality service to enterprise customers. Ensure internal execution aligns with customer expectations and contractual service requirements. Address and escalate service issues as appropriate to ensure timely resolution and customer satisfaction. Participate in customer calls and meetings to provide operational insight and support as needed. Process Adherence & Continuous Improvement Ensure team adherence to IEL operational standards and the “IEL Way.” Identify process gaps, inefficiencies, and risk areas, and collaborate with the Enterprise Sales Operations Manager (ESOM) to implement improvements. Promote standard operating procedures and best practices across the enterprise operations team. Performance Monitoring & Reporting Monitor key performance indicators (KPIs) related to service execution, load coverage, and task completion. Provide regular updates to the ESM/ESSM and ECRM on account health, team performance, and operational risks. Partner with leadership to develop corrective action plans when performance gaps are identified. Team Leadership & Development Develop, coach, and mentor ELCs through ongoing feedback, performance discussions, and corrective action when necessary. Ensure all new hires are properly onboarded and trained on company systems, processes, and customer-specific requirements. Oversee staffing levels and cross-training to ensure appropriate coverage, scalability, and continuity of operations. Foster a high-performance culture focused on accountability, collaboration, and customer service excellence. Financial & Relationship Management Ensure accounts receivable processes are current, accurate, and followed appropriately in partnership with internal finance teams. Maintain and support carrier relationships in coordination with internal partners to ensure reliable capacity and service levels. Qualifications: Required · High school diploma or GED. · Minimum of two years of logistics or account management experience. · Proficiency in Microsoft Office applications. · Strong attention to detail and organizational skills. · Project management experience. · Excellent verbal and written communication skills. · Ability to manage multiple priorities in a fast-paced environment. · Strong people skills and ability to work effectively across departments. Preferred · Bachelor’s degree. · Experience hiring, developing, and leading team members. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4. US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law. Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today. Integrity At IEL, integrity means always doing the right thing—even when it’s hard or when no one is watching. It’s about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, ‘What if a customer saw you?’ Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose. Customer First Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust. Pursuit of Excellence Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It’s about raising the bar daily through exceptional operations, disciplined execution, and proactive problem-solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver. Growth Culture Growth Culture at IEL means embracing a mindset of continuous improvement—day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms: personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Integrity Express Logistics, LLC to candidates as a means of obtaining personal information. Note that IEL will always interview candidates via live in-person meetings, phone calls and/or video calls before an offer would be extended. Also, be sure to check that communication is coming from an @intxlog.com email address.