IDR, Inc.

Compensation

Full Description

IDR is seeking a Support Tech to join one of our top clients for an opportunity in Austin, TX. This role involves providing back-end support for enterprise-level systems within a utility services environment. The position offers a chance to work with an organization dedicated to operational excellence and system integrity. This role is part-time (20/hours/week) Position Overview for the Support Tech: • Provide back-end support for Austin Energy’s Safety Incident Management System (Cority) and other enterprise functions • Perform routine administrative functions, assist in user administration, review and create workflows • Conduct frequent quality control and troubleshooting functions to ensure system reliability • Engage in report-writing to access and deliver meaningful data from back-end databases • Support the creation of job aids and user documentation to facilitate system usability Requirements for the Support Tech: • 8+ years of experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting • 8+ years of experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system • 1+ year of experience in creating job aids and user/admin documentation for enterprise technology systems • 3+ years of experience in using the Cority GX2 platform specifically • 3+ years of experience providing advanced and escalated technology service support What's in it for you? • Competitive compensation package • Full Benefits; Medical, Vision, Dental, and more! • Opportunity to get in with an industry leading organization. Why IDR? • 25+ Years of Proven Industry Experience in 4 major markets • Employee Stock Ownership Program • Dedicated Engagement Manager who is committed to you and your success. • Medical, Dental, Vision, and Life Insurance • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.