Idealist Consulting

Compensation

Full Description

Job Description: • Identify, develop, and retain Consultant teams • Partner with HR to identify resource needs, define ideal candidate profiles, conduct interviews, and negotiate terms • Conduct new hire training • Manage and develop employees, contractors, and select vendors • Evaluate and assign project resources to ensure project success • Track projects • Understand SOWs and budgets • Assign resources taking into consideration individual skill sets, team cohesion, client requirements, and capacity • Use capacity reporting to ensure resource availability for current and future projects • Ensure on-target employee utilization • Overcome resource limitations utilizing strategic initiatives, including resource development, reallocation, project queues, and different creative problem-solving strategies • Work with consultants to manage and escalate technical risks • Collaborate with Client Success team to identify, mitigate, and resolve project roadblocks, cases, and escalations • Ensure project quality through process improvement, training and development, and documentation • Lead the development, quality, and consistency of services practice • Maintain, communicate and ensure use of best practices • Advise and iterate SLAs and contract assumptions • Collaborate with the Services Leadership team to identify and prioritize strategic initiatives Requirements: • 5+ years experience in team leadership as a Service Delivery Manager, Resource Manager, Senior Project Manager, or HR Manager • Experience in professional services environment, working in technical service delivery or systems process consulting • Experience using Salesforce as a user or administrator • Excellent written and verbal communication and presentation skills • Ability to creatively problem solve within established process • Ability to be responsive while adjudicating competing priorities • Ability to gracefully mitigate conflict in real-time • Salesforce Certified Administrator (extra credit) • PMP Certification or similar (extra credit) • Experience with nonprofit business process or fundraising (extra credit) Benefits: • Equitable total compensation package with base salary commensurate with experience plus performance bonuses • Standardized growth targets at 90 days, 6 months, and beyond • Humane, no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday scheduling • $0 Healthcare coverage option with FSA contribution match • Generous Paid Time Off and Family Leave policies • Paid Volunteer Time to encourage civic engagement and community involvement • 401k employer match and short-term leave available with tenure